SHIPPING TAKES PLACE WITHIN 6 WORKING DAYS FROM THE ORDER

FREQUENT QUESTIONS

On this page you will find the answers to the questions we are asked most often.

Which age groups are your products suitable for?

  • Pliker modules: from 10-12 months up to 4-5 years
  • Balance Board: from 9 months up to 4-5 years
  • Learning Tower: from when the child stands, up to 5-6 years
  • Coffee table and chairs: from 12 months up to 5-6 years

With what materials do you create your products?

  • We make our products with birch plywood, which makes them robust and resistant over time (PEFC certified, forest sustainability).
  • For the coloring we use non-toxic paints, suitable for children's games (certified en71).

Can I have a product in a different color from those proposed?

  • Unfortunately this is not possible, we only use the colors proposed because to ensure the greatest possible safety for your child we have chosen only certified paints. We cannot therefore use different ones.

What payment methods are available?

  • Credit card
  • PayPal
  • Bank transfer

Is my data safe on this site?

  • The data you enter on our site will be encrypted and secure; our site is SSL certified. You can also recognize that the site is certified as secure by Google by the padlock next to the web address, in the search bar.

How much does shipping cost?

  • Shipping is free and takes place within 2-4 working days.

How long does it take for my order to be delivered?

  • Shipments to Italy take place with Bartolini (BRT)
  • Shipments to Germany, France, Spain, Austria, Holland and Belgium take place with DPD.

How can I track my order?

  • At the time of shipment you will receive an email or sms with tracking from Bartolini (BRT).

What should I do if there are problems delivering my order?

  • Don't worry, contact us to receive our support. We provide the tracking code of the shipments and, if the courier is not supportive, we are always able to contact them and find a solution.

How can I contact you?

  • You can send us a message to 3428558232 (mom Vanessa) or 3486952696 (dad Michael).
  • You can contact us on our social profiles: Facebook or Instagram.
  • You can send us an email to info@illaboratoriodimichael.com