Refund policy


Unless an exception applies, the User may enjoy the right to withdraw from the contract within the period specified below (normally 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.


Who enjoys the right of withdrawal

Where one of the exceptions listed below does not apply, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.


To exercise the right of withdrawal, the User must send the Controller an unequivocal communication of his intention to withdraw from the contract.

To this end, the User may use the standard withdrawal form found in the definitions section of this document. The User is however free to express his intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.


When does the withdrawal period expire?

  • In the case of the purchase of goods, the withdrawal period expires after 14 days from the day on which the user or a third party - appointed by the user and other than the carrier - takes possession of the goods.

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The Holder shall refund all payments received including, where made, those relating to delivery charges to Users who have correctly exercised their right of withdrawal.

However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Holder shall be borne by the User.

The refund shall be made without undue delay and in any case within 14 days from the day on which the Holder was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund shall be made using the same means of payment as was used for the initial transaction. The User shall not incur any costs as a consequence of the withdrawal.

... about-purchase-contracts-of-material-goods

Unless the Holder has offered to collect the goods, the User shall return them to the Holder or to another person authorised by the Holder to receive them without undue delay and in any event within 14 days from the day on which he communicated his intention to withdraw from the contract.


The deadline is met if the delivery of the goods to the carrier or other authorised person takes place before the expiry of the 14-day period described above. The refund may be withheld until receipt of the goods or until the User has provided proof of return.

The User shall be liable for any diminution in the value of the goods resulting from the use of the goods other than what is necessary to establish their nature, characteristics and functioning.

The return shipping costs are the responsibility of the User and cost €15.


According to European legislation, the seller guarantees the conformity of sold goods for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the goods purchased have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.

Whenever Users act as European Consumers, the legal guarantee of conformity of goods applies to items available on in accordance with the laws of the country in which they usually reside.

The national laws of such country may grant such Users broader rights.

In particular, Consumers residing in France may exercise their conformity guarantee rights within two years from delivery of the goods without having to produce proof of the defect or lack of conformity. The period of time for which the Consumer is exempted from producing proof is reduced to six months in the case of second-hand goods.

Exercising the right of guarantee, the Consumer may choose between requesting the replacement or the repair of the defective good under the conditions specified in the French Consumer Code.


This legal guarantee of conformity is applicable irrespective of any further commercial guarantee granted by the Holder.

The Consumer may also exercise the right of warranty for hidden defects in accordance with the relevant provisions of the French Civil Code, choosing between withdrawal from the purchase and reduction of the price.